{"id":58812,"date":"2026-08-11T18:50:09","date_gmt":"2026-08-11T13:20:09","guid":{"rendered":"https:\/\/livemumbai.in\/index.php\/2026\/08\/11\/mtouch-labs-launches-zunopilot-an-ai-powered-whatsapp-automation-platform-for-businesses\/"},"modified":"2026-08-11T18:50:09","modified_gmt":"2026-08-11T13:20:09","slug":"mtouch-labs-launches-zunopilot-an-ai-powered-whatsapp-automation-platform-for-businesses","status":"publish","type":"post","link":"https:\/\/livemumbai.in\/index.php\/2026\/08\/11\/mtouch-labs-launches-zunopilot-an-ai-powered-whatsapp-automation-platform-for-businesses\/","title":{"rendered":"mTouch Labs Launches ZunoPilot, an AI-Powered WhatsApp Automation Platform for Businesses"},"content":{"rendered":"<div>\n<p class=\"wp-block-paragraph\"><em><strong>Hyderabad-based technology company introduces an AI-led platform to help businesses automate customer conversations, workflows, sales and support on WhatsApp<\/strong><\/em><\/p>\n<p class=\"wp-block-paragraph\"><strong>Hyderabad (Telangana) [India], August 11:<\/strong> <a href=\"https:\/\/www.mtouchlabs.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">mTouch Labs<\/a>, a Hyderabad-based technology and digital solutions company, has announced the launch of\u00a0<strong>ZunoPilot<\/strong>, an AI-powered WhatsApp automation platform designed to help businesses automate customer conversations and build intelligent customer journeys through WhatsApp.<\/p>\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/zunopilot.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">ZunoPilot<\/a>\u00a0combines AI agents,\u00a0<strong>automated workflows, campaigns, a shared team inbox, lead qualification, appointment booking, API integrations and human handoff\u00a0within a single platform.<\/strong><\/p>\n<p class=\"wp-block-paragraph\">As WhatsApp becomes an increasingly important communication channel between businesses and customers, organisations often depend on employees to manually respond to enquiries, qualify leads, schedule appointments and provide support. ZunoPilot aims to automate many of these repetitive interactions while ensuring that human teams can take over conversations whenever required.<\/p>\n<p class=\"wp-block-paragraph\"><strong><u>Turning Conversations Into Customer Journeys<\/u><\/strong><\/p>\n<p class=\"wp-block-paragraph\">Rather than functioning only as a WhatsApp inbox or campaign tool, ZunoPilot is designed around automated customer journeys.<\/p>\n<p class=\"wp-block-paragraph\">For example, when a prospective customer sends a WhatsApp message, a ZunoPilot AI Agent can understand the enquiry, respond using information provided by the business, collect customer details and determine the appropriate next action.<\/p>\n<p class=\"wp-block-paragraph\">The platform can then trigger workflows for activities such as lead qualification, demo requests, appointment booking, customer support or interactions with external business systems through APIs.<\/p>\n<p class=\"wp-block-paragraph\">When human assistance is needed, the conversation can be seamlessly transferred to a team member through ZunoPilot\u2019s shared inbox.<\/p>\n<p class=\"wp-block-paragraph\"><strong><u>AI and Automation Working Together<\/u><\/strong><\/p>\n<p class=\"wp-block-paragraph\">A key focus of ZunoPilot is combining generative AI with business workflow automation.<\/p>\n<p class=\"wp-block-paragraph\">Businesses can configure AI Agents using information about their products, services and processes. Instead of depending entirely on traditional menu-driven chatbots, these agents can understand natural-language conversations and determine appropriate responses or actions.<\/p>\n<p class=\"wp-block-paragraph\"><em>\u201cBusinesses are already using WhatsApp every day to communicate with their customers. The opportunity is to make those conversations more intelligent and actionable,\u201d<\/em>\u00a0said a spokesperson for mTouch Labs.<\/p>\n<p class=\"wp-block-paragraph\"><em>\u201cWith ZunoPilot, our goal is to help businesses move from a customer message to an actual outcome \u2014 whether that is answering a question, qualifying a lead, booking an appointment, triggering a workflow or handing the conversation over to the right person.\u201d<\/em><\/p>\n<p class=\"wp-block-paragraph\"><strong><u>Built on the Official WhatsApp Business Platform<\/u><\/strong><\/p>\n<p class=\"wp-block-paragraph\">ZunoPilot integrates with Meta\u2019s official WhatsApp Business Platform. Businesses connect their own WhatsApp Business Accounts and pay applicable WhatsApp messaging charges directly according to Meta\u2019s pricing, while ZunoPilot charges separately for use of its platform without adding a markup to WhatsApp messaging charges.<\/p>\n<p class=\"wp-block-paragraph\">The platform is being positioned for businesses across industries including\u00a0<strong>healthcare, education, real estate, professional services, retail, e-commerce, automotive and hospitality<\/strong>.<\/p>\n<p class=\"wp-block-paragraph\">The launch also represents mTouch Labs\u2019 growing focus on AI-led SaaS products alongside its software engineering, cloud, mobile, web and artificial intelligence services.<\/p>\n<p class=\"wp-block-paragraph\">With ZunoPilot, mTouch Labs is betting that the next phase of business messaging will go beyond simply exchanging messages \u2014 combining\u00a0<strong>AI, automation and human teams to turn WhatsApp conversations into measurable business outcomes.<\/strong><\/p>\n<p class=\"wp-block-paragraph\">For more information, please visit:\u00a0<a href=\"https:\/\/zunopilot.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">https:\/\/zunopilot.com\/<\/a><\/p>\n<p class=\"wp-block-paragraph\"><em>If you object to the content of this press release, please notify us at pr.error.rectification@gmail.com. We will respond and rectify the situation within 24 hours.<br \/><\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Hyderabad-based technology company introduces an AI-led platform to help businesses automate customer conversations, workflows, sales and support on WhatsApp Hyderabad (Telangana) [India], August 11: mTouch [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":58813,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[623],"class_list":["post-58812","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","tag-business"],"_links":{"self":[{"href":"https:\/\/livemumbai.in\/index.php\/wp-json\/wp\/v2\/posts\/58812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/livemumbai.in\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/livemumbai.in\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/livemumbai.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/livemumbai.in\/index.php\/wp-json\/wp\/v2\/comments?post=58812"}],"version-history":[{"count":0,"href":"https:\/\/livemumbai.in\/index.php\/wp-json\/wp\/v2\/posts\/58812\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/livemumbai.in\/index.php\/wp-json\/wp\/v2\/media\/58813"}],"wp:attachment":[{"href":"https:\/\/livemumbai.in\/index.php\/wp-json\/wp\/v2\/media?parent=58812"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/livemumbai.in\/index.php\/wp-json\/wp\/v2\/categories?post=58812"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/livemumbai.in\/index.php\/wp-json\/wp\/v2\/tags?post=58812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}