November 16: Forex trading is one of the most growing industries. Today the turnover of Forex Market is approx. $7 trillion per day, which is almost 10% of the global GDP. This market has so much potential that studies show a dedicated forex day trader can make up to 5%-15% per month if he uses a decent strategy and leverage. Aside from dedicated trades, it has become a good work From Home income solution for those who want to make some extra money alongside their regular 9-5 job.
Today we are in communication with Anamika Verma, COO of Finovace Brokerage Technologies Limited a UK-based forex technology-providing firm. Finovace started operations as a technology provider for Forex brokers around the world; the company’s initial focus was to cater for the technical needs of start-up and small-size brokers with a cost-effective solution however today they are not only a forex technology provider but also a renowned Business Process Outsourcing Provider for forex brokers under the brand name “CuilAssist”.
“As we got deeper into the industry, we noticed that a lot of brokers are not able to survive for long because of poor customer experience,” says Verma. Customer Service is the key ingredient of any successful Forex Brokerage. If you ask today any big forex broker what is the secret of their success, they will say their customer. “The reason to start CuilAssist is to provide economic business process outsourcing to Forex Brokers to help them stand aside in the competition” Verma continues. In this way, they are helping Brokers manage their overall business journey right from starting the brokerage to providing best-in-class outsourcing support.
Customer support is the strongest pillar for a forex broker; research shows customer visits those websites more often, which have live chat support. When people compare brokers, they not only look at their spreads, commissions, and instruments but also look at their customer experience. CuilAssist’s customer support solution has a competitive analysis with helpful and responsive support, putting the clients first. Their team is very strict on regular audits to maintain the quality of your support; their support outsourcing includes:
- Live Chat Support
- Chat Support: Whatsapp, Skype, Telegram
- Forex helpdesk
- Email Help Desk
- Ticketing System and Issue Escalation
- Inbound Call Support
- API Support
- Trading Platform Support
Aside from customer support outsourcing CuilAssist provides outsourcing solutions for various other business operations like social media management for forex brokers, technical support for forex brokers, Newsletter services for forex broker, MT4/MT5 server management. API support.
CuilAssist believes is that the forex server is the lifeline of a brokerage business. Professional forex enthusiast understands the bigger impacts can be caused due to one millisecond lag in the transaction processing. You can rely upon their forex server management outsourcing to host and manage your MT4/MT5 server in order to ensure an unaffected business performance as they have many years of experience in hosting, Forex trading and software solutions for forex, binary options and cryptocurrency markets.
So, as you continue your journey in forex market get yourself a trusted partner to manage all your business operations and focus more on your main functions. You can connect Anamika on her LinkedIn profile and visit their websites to get benefitted with their economic new era outsourcing solutions for forex brokers.
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